Refund and Withdrawal Policy

Last updated: [DATE]

1. Digital content, delivered immediately

A SnowGlobeGo gift is digital content that is created and delivered to the recipient's link immediately after payment. Because of this, once payment is completed and the gift link is generated, the gift is considered delivered.

2. Right of withdrawal (EU/EEA, UK and similar regimes)

Where consumer law gives you a right to withdraw from a distance contract within 14 days, that right does not apply to digital content once delivery has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal. At checkout we ask for that consent with the following statement:

"I consent to the immediate delivery of digital content and acknowledge that I thereby lose my right of withdrawal from the contract."

3. When we will refund you

We will refund the price of a gift, in full, if:

• the gift could not be created or delivered because of a technical fault on our side and we cannot fix it within a reasonable time;
• you were charged more than once for the same gift; or
• another remedy is required by the consumer law that applies to you.

4. Gifts that are removed

If a gift is reported and removed because it breaches our Terms of Service, the sender is not entitled to a refund.

5. How to ask for a refund

Contact us at [support@snowglobego.com] and include the gift link and the email address used at checkout. We will answer within [X] business days. Refunds are made to the original payment method through Stripe; your bank may take a few days to show them.

6. Disputes with your bank

Nothing in this policy limits your right to dispute a charge with your bank or card issuer.

7. Contact

[support@snowglobego.com — placeholder pending domain/entity setup]